SHIPPING POLICY

Shipping and Delivery Information Processing Time: Orders are typically processed and shipped within 5-7 business days. Orders placed after 10:00 AM (EST) may be processed the next business day. Please note that processing and shipping times may be longer during collection launches, holidays, and peak seasons. Once an order is placed, we cannot change the shipping address or method.

Shipping Address Changes: We are unable to modify the shipping address or method after checkout. Once your order has shipped, you will receive an email with tracking information. It is the customer's responsibility to monitor the delivery status once the order has left our warehouse.

U.S. Shipping Options and Costs Shipping costs are calculated at checkout based on your shipping address and the estimated weight of your package. For deliveries to Alaska, Hawaii, and Puerto Rico, orders will be automatically upgraded to air delivery at checkout. We cannot combine separate orders into a single shipment and do not ship to PO Boxes.

Failed Delivery / Returned to Sender / Abandoned Packages If a package cannot be delivered due to an incorrect address or phone number, it will be returned to the sender at the customer's expense. If the recipient is absent during delivery attempts, the package will be held at a local FedEx center for pick up. Failure to pick up the package will result in it being returned to the sender at the customer's expense. For international customers, refusing receipt of a package will result in it being returned to Righteous Official at your expense. This includes shipping costs and any duties and taxes incurred, which will be deducted from the refund amount. Packages held at customs for 30 days will be deemed abandoned, and customers will forfeit the right to an exchange or refund. Damaged/Opened Box If your package arrives damaged or opened, please take a photo of the damage before checking the contents. Submit a claim with the courier used for shipping and contact us at support@righteousofficial.com.